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We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hydroduckbv@gmail.com. Please note that returns will need to be sent to the following address: Woerdsestraat 32a Altforst 6628 KC NL

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at hydroduckbv@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hydroduckbv@gmail.com.

Return & Refund Policy

Last updated: 22 February 2026

At HydroDuck B.V., we want you to be satisfied with your purchase. If something isn’t right, here’s how returns and refunds work.

Returns (14-Day Cooling-Off Period)

You have the right to return your order within 14 days of receiving it, without giving any reason, in accordance with EU consumer law.

To start a return, please contact us at
📧 hydroduckbv@gmail.com
within 14 days of delivery.

Returned items must be:

Unused
Unopened
In their original packaging
In resalable condition

After notifying us, you have 14 days to send the item back.

Non-Returnable Items

For health and hygiene reasons, we cannot accept returns for:

Opened or unsealed supplements
Consumable products with broken safety seals
Used or damaged items
Personalized or custom-made products

If a product seal is broken, the item is not eligible for return or refund, unless the product is defective or incorrect.

Refunds

Once we receive and inspect your return:

We will notify you of approval or rejection
Approved refunds will be processed to your original payment method
Refunds include the product price and standard shipping costs (if applicable)

Please allow 3–5 business days for processing. Banks or payment providers may require additional time for the refund to appear.